Privacy Policy

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Last Updated: 11 November 2025

This Privacy Policy describes how Mediations Matter(“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website, use our mediation or dispute-resolution services, or engage with us online.
We are committed to maintaining the highest standards of confidentiality, neutrality, and compliance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

By using our website or submitting information to us, you consent to the practices described in this Privacy Policy.

We collect information that helps us deliver our mediation and administrative services effectively. This may include:

• Full name
   
• Contact details (email address, phone number)
   
• Company or organisation details
   
• Identification or case-related information voluntarily submitted
   
• Any information you provide via contact forms, bookings, or email communication
   

Because we operate in the mediation and dispute-resolution sector, clients may share sensitive information relevant to their cases. This information is collected only with your explicit consent and is handled with strict confidentiality.

When you visit our website, we may automatically collect:

• IP address
   
• Browser type and version
   
• Device information
   
• Pages visited and time spent on the website
   
• Cookies and usage data
   

We use your information to:

• Provide mediation and dispute-resolution services
   
• Contact you regarding appointments, cases, or enquiries
   
• Maintain client records and case documentation
   
• Improve our website, services, and user experience
   
• Comply with legal obligations and mediation ethics standards
   
• Ensure the safety and confidentiality of all parties
   

We never sell your information to third parties.

We may share your information only when:

• Required for mediation processes with your consent
   
• Required by law, court order, or regulatory authority
   
• Working with trusted service providers (e.g., secure cloud storage, email platforms) who comply with strict confidentiality and security requirements
   
• Necessary to prevent harm or fraud, in accordance with legal obligations
   

All information shared is limited to what is absolutely necessary.

Our website may use cookies or similar technologies to improve your browsing experience.
You may choose to disable cookies in your browser settings, but some site features may not function optimally.

We take reasonable and appropriate technical, physical, and organisational measures to secure your data, including:

• Encrypted communication
   
• Secure servers and cloud storage
   
• Access controls and confidentiality agreements
   
• POPIA-compliant data management practices
   

Only authorised personnel have access to client information.

You have the right to:

• Access your personal information
   
• Request correction of inaccurate information
   
• Request deletion of your information where legally applicable
   
• Withdraw consent for processing
   
• Lodge a complaint with the Information Regulator of South Africa
   

To exercise these rights, please contact us at [insert email].

We retain information only as long as necessary to:

• Deliver our mediation services
   
• Comply with legal and professional record-keeping obligations
   
• Resolve disputes or enforce agreements
   

After this period, data is securely deleted or anonymised.

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of all external sites you visit.

Our services are intended for adults involved in mediation processes.
We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy periodically. The “Last Updated” date will reflect the most recent version. Continued use of the website signifies acceptance of the updated terms.

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Mediations Matter
Email: info@mediationsmatter.co.za
Phone: 082 828 3838